FAQ — Frequently Asked Questions

Frequently Asked Questions

📦 Orders & Shipping

How long does delivery take?

Most orders are dispatched within 1–3 business days and delivered within 5–10 business days to UK addresses. International delivery times may vary.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and timescales will be calculated at checkout.

How can I track my order?

Once your order has been dispatched, you'll receive a tracking number via email. You can use this to follow your delivery in real time.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay — all payments are secured and encrypted.

Is it safe to pay on GlowPath?

Absolutely. Our store uses industry-standard SSL encryption and is fully compliant with online payment security standards.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll arrange a return or exchange.

My item arrived damaged — what do I do?

We're so sorry to hear that! Please email us at yuusukeohtake1228@gmail.com with a photo of the damaged item and we'll make it right as quickly as possible.